PAYMENT
A non-refundable deposit of 10% of the total booking is required within three (3) days from the date of confirmation. The balance payment is due 45 days prior to the tour commencement date. For bookings made less than 45 days, full payment is required. Bookings will be cancelled if payments are not received by the due date(s).
Payment can be made via bank transfer or credit cards.
CANCELLATION
Confirmed bookings must be cancelled by the party leader in writing (by email) and this will only be effective once the written cancellation is confirmed by ATA Holidays. Cancellation will be subject to the following cancellation fees from the date the written cancellation is received:
• more than 30 days prior to the tour commencement date - 10% of total cost
• between 16 and 30 days prior to the tour commencement date - 50% of total cost
• within 15 days prior to the tour commencement date or “no show” - 100% of total cost.
AMENDMENT
Requests for amendments to confirmed bookings must be submitted in writing via email by the party leader. While ATA Holidays will endeavor to accommodate all reasonable amendment requests, we cannot guarantee that such requests can always be fulfilled. If the requested amendments are possible, a revised quotation will be provided, which may include additional charges arising from the amendment itself, fees imposed by Third-Party Travel Providers, or administrative fees applied by ATA Holiday. In all cases, the following amendment fees shall apply:
• For amendments made more than 30 days prior to the tour commencement date: a charge of $100 per amendment for itineraries of less than seven (7) nights, or $200 per amendment for itineraries of seven (7) nights or longer.
• For amendments made within 30 days of the tour commencement date: the standard cancellation fees outlined above shall apply, and new arrangements will be charged at the prevailing rates.
No cancellation or amendment fees shall be applied in cases where changes arise due to a breach of contractual obligations or an error on the part of ATA Holidays, or when such changes are made by a Third-Party Travel Provider through no fault of the customer.
